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The novel coronavirus has undoubtedly changed the ways companies do business. Given that fact, it’s a good idea for business executives to take a hard look at managed IT service providers to see how they can improve future IT operations.
IT managed service providers offer a wide range of IT-related services to the business community. These often include, but aren’t limited to:
IT MSP offer flexible service plans to make it easy for you to select the services you need at any given time. Small businesses often benefit from having a managed service handle their entire IT department. At the same time, large companies may use a co-managed service plan that enables the in-house IT department to partner with outside experts as and when needed. Alternatively, companies may hire an IT MSP to handle a specific project such as cloud migration or setting up VoIP services.
In times past, many businesses got by without additional IT help and support. However, the COVID-19 pandemic has changed how companies do business forever. IT managed service providers note that they see an increase in requests for assistance, and it’s not hard to see why. Having employees do their jobs from home rather than come to the office means that businesses need cloud-based apps and platforms to work from. Employees need secure VPN internet access to connect their home computers to the office network safely. In many cases, businesses need professional help to set everyone up with video cameras and other hardware to enable employees to work remotely without undue hassle.
While the pandemic won’t last forever, the changes it has brought about will be around for a long time. Employers and business owners alike may be hesitant to return to the office; alternatively, many business owners may find that a remote work set-up works best long-term. Many companies are discovering their business continuity plans have vulnerabilities that could cause serious problems long-term while customers are coming to expect top-tier virtual services.
At the same time, hackers are already trying to take advantage of the pandemic to increase their attacks on vulnerable businesses. About 43% of attack victims are small business owners, but SMBs aren’t the only ones who are being targeted. Cybercriminals have attacked NGOs, international corporations, municipalities, and even schools to steal personal information, conduct ransomware attacks, use third-party computers for cryptojacking, and more. Businesses need top-tier cybersecurity now more than ever. In most instances, IT managed service providers have more cybersecurity tools, and resources than a single IT tech person or even an entire IT department can provide.
IT plays an integral role in every industry and business. It’s needed to communicate with customers and suppliers, keep track of inventory, log important business information, do market research, plan advertising campaigns, and more. What’s more, the coronavirus pandemic has highlighted the need for business owners to boost their IT security and improve their virtual operations to withstand future problems while providing customers with improved service. Working with an IT managed service is no longer optional; it’s a must for any business that wants to use IT technology to its fullest potential and avoid future vulnerabilities that could lead to data breaches, communication breakdowns, and an inability to serve customers in an ever-changing world.