Cardiologist Turns Hacker
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NYC managed IT service providers offer many advantages to companies of all sizes and industries. They offer teams of experts who can help a company create a customized IT set-up that will help the company move forward long-term. They offer IT cybersecurity tools and monitors to ensure your business is safe from hacks, breaches, and malware at all times. They provide specialized tools your company needs to process data, remain compliant with industry regulations, and facilitate communications with suppliers, business partners, remote employees, and customers. What’s more, working with an IT service provider is more affordable than hiring your own team of IT experts. In fact, a whopping 96% of businesses have found that managed services have helped them save money.
However, not all NYC managed IT service providers will be a good fit for your business. Here are some telltale signs that it’s time to find a new IT managed service to meet your needs.
Outages and Downtime
One of the most important things a managed service can do for your firm is to prevent downtime. Over 80% of firms have found that a single hour of downtime costs over $300,000 while one in three companies note that an hour of downtime costs up to $5 million. If your managed IT service can’t keep you online or immediately remedy downtime problems, it’s time to switch to a firm that can handle this basic yet all-important task.
Subpar Cybersecurity Tools and Services
Does your IT managed service use the latest cybersecurity tools to keep your business safe from breaches? If not, your business is almost certainly at risk of a data breach. More than a quarter of all U.S. companies have been hit by a data breach in the last year alone and nearly 50% of all U.S. firms have been breached at some point in time. Your IT service needs to do more than just install and update anti-virus programs on your computer; it should also offer endpoint security, cybersecurity testing, IT training for employees, disaster recovery planning, and 24/7 network monitoring services to ensure your data is safe at all times. If your firm isn’t up to the task, it’s time to find one that can offer the protection you and your clients need and deserve.
Furthermore, it’s not enough for an IT managed service to offer stellar cybersecurity services for your firm. They also have to implement these cybersecurity services for their own business. Cybercriminals often target IT managed service providers because they know that gaining access to a single provider gives them access to multiple business accounts and a trove of information that can either be held for ransom or put up for sale on the dark web. Ask any potential IT managed service that you’re considering partnering with about their in-house cybersecurity measures to ensure there is no back door that hackers can use to gain access to your business.
Bad Customer Service
A good IT service values its customers. It knows that if its clients succeed, it will succeed as well. To that end, a good IT managed service provider will answer calls and provide assistance as quickly as possible. If you are experiencing regular delays every single time you submit a help ticket and/or can’t get an IT technician to provide needed in-person assistance, these are warning signs that it’s time to look for another IT service provider.
It’s also important to make sure your IT managed service isn’t keeping important information from you. The service provider may be in charge of renewing IT licenses and updating software but that doesn’t mean you don’t have access to the information. In fact, your service provider should ensure that you have all your license and password information without you having to ask for it. If you don’t have your IT information and your service provider won’t give it to you, it’s time to find an ethical company that won’t use underhand tactics to avoid losing clients.
Inability to Scale
Not all IT managed services can scale to meet a growing company’s needs. Perhaps your service only specializes in working with small business owners, doesn’t operate in a city that you’re considering opening a branch office in, and/or doesn’t work with new technology you need for your firm. In such instances, your best option may be to find a service provider that can meet both your current and future needs. Don’t hold yourself back from reaching your core business goals because your IT managed service can’t or won’t grow with you.
There are so many NYC managed IT service providers that it can be hard to know which one to pick. Even so, Network Outsource stands out for several reasons:
IT technology is the backbone of any company, in any industry. Don’t put up with subpar or inadequate IT services when you can get cutting-edge assistance that will help you save time and money, boost employee morale, improve customer services, utilize data to its fullest potential, and so much more. Get in touch with us today to learn more about our services or to make an appointment with our team of IT experts.